Member reputation and the Trusted helper mark
How members thank helpers after introductions, what profiles show, how the Trusted helper mark is earned, and how private reports reach your team.
Member reputation replaces star ratings with thank-yous. Stars put volunteers off helping and swing on two or three votes. Thank-yous only count good things, and problems come to you privately.
How members give it
Only the member who asked for an introduction can thank the other person, only after both said yes and both numbers were shared, and only once per introduction. On WhatsApp, right after they answer Yes, it helped, Milvao asks what stood out (Quick to respond, Really knew the subject, Generous with time, Followed through, up to 2), then for an optional note, then whether the note may show on the helper's profile. Members can also do it from Connections in the member portal. It works for introductions from requests, events and partner communities. See Thanking someone who helped you.
If the same member thanks the same helper more than once within 90 days, it counts once.
What it shows
| Where | What |
|---|---|
| Members → a member → Reputation | People who said it helped, the last 12 months, what stood out, the Trusted helper status, approved testimonials and, if needed, the Pattern note |
| Members table | The Trusted helper mark beside the name, and a Trusted helper filter |
| Member portal directory and public profile | "Helped 12 people · Quick to respond (8)", the mark and up to 3 testimonials, once 3 people said it helped |
Private notes stay between the two members. You see a note only once both agreed to show it as a testimonial.
The Trusted helper mark
A member earns it when, in the last 12 months, at least 5 people they helped answered "Did you connect?" and at least 80% said it helped. It renews itself, because older introductions drop out of the 12 months. To hide it everywhere, owners turn off Settings → Workspace → Member reputation → Show the Trusted helper mark. The filter on Members still works.
The mark also shows on member cards in your community's directory on milvao.com (when the directory is public), with the same rules as public profiles: the owner's switch on and the member's reputation not hidden.
Private reports
After Not yet, the member who asked may pick what went wrong: Didn't reply, Not as described, Made me uncomfortable or Other. The other member is never told, and reports never appear on a profile. A single report doesn't show on the member page. Once a member gets 2 or more in 90 days, a Pattern note shows on their page with the reasons, never who reported. Made me uncomfortable sends A member raised a concern to your team at once (see Notifications), with a link to the introduction.
Matching
Matching gives a small extra weight to members most people said helped and to those thanked for being quick, and quietly ranks lower members with repeated Didn't reply reports. It waits for at least 3 answers or 2 reports, and older feedback counts less. See Matching modes.
Settings
Owners choose in Settings → Workspace → Member reputation:
- Show the Trusted helper mark: on by default.
- Show testimonials on profiles: on by default. Off keeps every note private and stops asking writers about it.
Frequently asked questions
Can a member remove what was said about them?
They can hide their counts, and withdraw a testimonial at any time. Deleting their data removes thank-yous and reports about them and by them.
What's in a member's data export?
Thank-yous they received, without the writer, and reports about them as a reason and a month only. Also the thank-yous and reports they wrote.
Why don't I see a report I was told about?
A single report doesn't show on the member page, to avoid one bad day defining someone. Made me uncomfortable always reaches you as an alert.
Something unclear or missing? Tell us