Plan and billing

The owner manages the plan from Plan and billing in the left menu. The page shows the current plan, what it allows, how you pay, the next payment, and your invoices and receipts. Operators can open the page to see the plan, but only the owner can buy, change or cancel it.

The plans#

Yearly billing costs ten months' price, so you get two months free. Outside India, Starter is $49 a month ($490 a year) and Growth is $119 a month ($1,190 a year). Starter and Growth each cover one community, and Growth adds priority help from the Milvao team. More than 1,000 members, several communities or custom terms? Write to hello@milvao.com and we agree a plan with you.

GST on rupee prices is shown on the page: prices include GST, GST is added at checkout (the confirm dialog shows the GST and the total before you pay), or no GST is charged. The plan cards and the Compare plans table on the page always show the current prices and limits. A member counts once for your plan, however many of your groups they are in. Members never pay anything.

Limits and usage#

The Current plan box on Plan and billing shows how much of the plan you use, for example 212 of 300 members and 1 of 2 team seats, owner included. The owner also sees this on Overview, under Your plan, with a link to Plan and billing. If a plan sets no limit, the page says no limit. It also shows the key date: Pilot ends for a pilot the Milvao team set up for you, Paid until for a one-off payment, Next payment for a monthly or yearly plan, or Ends once a plan is cancelled.

• What counts as a member: everyone who joined through one of your links, counted once across all your groups. Visitors who only verified their number to contact a member (guests) don't count, and nor do members whose data was deleted. A guest who saves a profile becomes a member, so they count from then on, and is refused politely like a JOIN when you're at your limit.
• At 90%: a yellow note warns that you're close to the limit, with an Upgrade link.
• At the limit: someone new who sends JOIN gets a polite reply that the community is full for now and that the organisers have been told. Milvao doesn't add them as a member. The owner gets an email, has reached its member limit, at most once a day. You can switch it off under Settings → Notifications (Plan limit reached).
• Existing members are never affected. They keep their profile, offers and introductions, and can join more of your groups.
• Team seats count the owner and every operator. When you invite someone, pending invites count too, so you can't send more invites than you have seats. If you're out of seats, revoke a pending invite or upgrade. If someone opens an invite after the team has filled up, they see a message asking the owner to upgrade.

To make room, choose a bigger plan below. New people can join again as soon as the new plan is active.

Pay in rupees or US dollars#

• In India: you pay in rupees through Razorpay, with UPI, a card or net banking. Razorpay opens on the same page and emails you a receipt.
• Outside India: you pay in US dollars by card through Stripe's secure checkout page, which emails you a receipt. Plans only show in US dollars once the Milvao team has set a dollar price.
• If you see a ₹ INR / $ USD switch above the plans, you can choose either. A running monthly plan stays in the currency you started it in.

Buy the pilot or choose a plan#

1. Open Plan and billing.
2. On the plan you want, choose Monthly or Yearly if both are offered, then press Buy Pilot, Choose Starter or Choose Growth.
3. Check the summary: the price, what you pay today, and how renewal works. If you have a promotion code, press Have a promotion code?, type it and press Apply.
4. Press Continue to secure checkout and pay in the Razorpay window, or on Stripe's page.
5. When the payment goes through, the page shows your new plan. The receipt arrives by email.

Choosing Starter or Growth during a paid pilot: your pilot days are kept. You authorise the payment method now, and the first monthly payment is taken when the pilot ends.

Buying the pilot again: while a paid pilot runs, a second pilot adds 30 days after the current one ends. The pilot can't be bought while a monthly plan is running.

Bigger than Growth: for more than 1,000 members, several communities or custom terms, write to hello@milvao.com and we set the plan up with you, with an invoice.

Change your plan#

On a running monthly or yearly plan, press Switch to on the plan you want, for example from Starter to Growth when you pass 300 members.

• Paying through Stripe (US dollars): a bigger plan starts at once, and you pay the difference for the rest of the period today. A smaller plan, or a switch between monthly and yearly, starts at the end of the period you've paid for.
• Paying through Razorpay (rupees): every change starts at the end of the period you've paid for. Razorpay doesn't charge part-periods.

A change that waits shows a note at the top of the page. Press Keep next to your current plan to stay on it.

Update how you pay#

• Stripe: press Manage billing to open Stripe's billing page. There you change the card, your billing details and tax ID, and see every invoice.
• Razorpay: press Update card or UPI to change the card or UPI mandate for your subscription in the Razorpay window.

Cancel#

Press Cancel plan and confirm. Your community keeps everything until the end of the period you've paid for, and nothing more is charged. Members, groups and introductions stay in Milvao.

• Stripe: you can press Resume any time before the plan ends.
• Razorpay: a cancellation can't be undone. When the plan ends, choose a plan again to carry on.

The pilot doesn't renew, so there's nothing to cancel. We email you five days before it ends.

Invoices and receipts#

Every payment is listed under Invoices and receipts at the bottom of the page, with View and PDF links for Stripe invoices. Razorpay emails a receipt for each payment, and Stripe emails a receipt and invoice. Need a GST invoice with your company details? Add them in Manage billing (Stripe), or write to hello@milvao.com.

If a payment fails#

If a monthly renewal doesn't go through, we email the owner, and a red note appears on Plan and billing with an Update card or Update card or UPI button.

1. The plan keeps working for 7 days after the first failed payment. The payment provider tries again during that time.
2. We send reminders the day after, on day 3 and the day before the end.
3. If the payment still hasn't gone through after 7 days, the plan is cancelled. We email you the date your workspace will be paused.
4. If nothing is paid by then (usually 14 days after the first failed payment), the workspace is paused: your team can still sign in and see everything, but the bot stops sending introductions and replies. Members, groups and introductions stay in Milvao.
5. As soon as a payment goes through, the workspace starts again within a day, and we email you when it does. Need more time? Write to hello@milvao.com before the date.

Frequently asked questions#

Who can pay for our community?#

Only the owner. Operators can see the plan but not change it. If you're an operator, ask your owner, or write to hello@milvao.com.

Do INR prices include GST?#

The line under Plans says which applies to you: prices in rupees include GST, GST is added at checkout, or no GST is charged. When GST is added, the confirm dialog shows it and the total before you pay, and the renewal reminder email shows the amount with GST. Prices in US dollars exclude tax; Stripe adds it at checkout where it applies.

Are WhatsApp message charges included?#

No. Meta charges for some WhatsApp Business messages, billed separately from Milvao's price.

Can I get a refund?#

Write to hello@milvao.com with your community's name. Refunds go back to the card or account you paid with. A full refund of the pilot ends it straight away.

We got a reminder that our plan renews soon. Do we need to do anything?#

No. The reminder arrives about 7 days before each renewal. To change plan or cancel, open Plan and billing before the renewal date.