Changelog
What is new in Milvao
What owners, operators and members can now do in Milvao, newest first, each linked to its Help Center article. Only shipped features are listed.
- Owners
Seasonal community badges
- Communities can earn badges each quarter from measured results, such as requests that ended in an introduction and how quickly members reply, compared with communities of a similar size.
- The Milvao team checks every badge before it appears. Owners choose whether badges show on their mini-site and directory card, and get embed code for their own website.
- Every badge has a public verification page, and milvao.com/badges explains how each one is earned.
- Everyone
A trust centre on milvao.com
- The security page describes how community and member data is protected, what is planned, and how to report a security problem.
- New pages list our sub-processors and cookies, explain how Milvao supports the DPDP Act and the GDPR, and set out acceptable use.
- Drafts of the data processing agreement and refund policy are published for review.
- Owners
Buy and manage your plan in the dashboard
- Owners can buy the 30-day pilot or choose Starter on the Plan and billing page.
- In India, pay in rupees with UPI, a card or net banking. Elsewhere, pay in US dollars by card.
- Change or cancel the plan yourself. Cancelling keeps the plan until the end of the period you paid for.
- Invoices and receipts are listed on the same page.
- Members
Members can ask for their data or its deletion
- Members send MY DATA for a copy of their data, or DELETE MY DATA to ask for deletion, to your community's number.
- Requests appear in Settings, Data requests, with a 30-day due date. Owners export or delete from there.
- Offers to a member stop as soon as they confirm a deletion.
- Owners
Read-only support access, only when you allow it
- Owners can let the Milvao team view their workspace for 1 hour, 24 hours or 7 days, and end it at any time.
- Support sees what an operator sees and can't change anything, send messages, or export or delete data.
- Every page support opened is listed for the owner.
- Operators
Your own profile questions
- Add questions for the whole community or for one group, each with a purpose members can read.
- Members answer in the WhatsApp chat right after they join, on their profile form, or both.
- Choose who sees each answer. Answers are never sent to the AI that reads requests, and are deleted with the member.
- Operators
Notifications by email and WhatsApp
- Get told when a request needs your team, by email and, once your number is verified, on WhatsApp.
- A daily summary arrives at 9:00 in your workspace's time zone, and is skipped on quiet days.
- Notifications never contain a member's phone number or the words of their message.
- Operators
Message the member who asked
- From a request, write to the person who asked from your community's number, for example to ask for a missing detail.
- Within 24 hours of their last message it goes as free text, otherwise as an approved update template.
- Owners
Connect your community's own WhatsApp number
- Owners connect their WhatsApp Business number in Settings, WhatsApp number, with guided steps.
- Check connection saves nothing until the token and number check out, and the token is never shown again.
- Operators
Metrics for any dates you pick
- See requests, offers, introductions and how members joined, for the last 30 days or any dates you choose.
- Everyone
The Help Center
- Step-by-step guides for operators and members, from accepting your invite to handling data requests, at milvao.com/help.