Questions operators ask us

Milvao is a private request and introduction service for communities that run on WhatsApp groups. Members ask for help one to one on your community's business number, Milvao asks the best-fitting member, and contacts are shared only when both people agree.

Milvao comes from the Hindi word मिलवाओ (milvao), which means "introduce" or "help us meet". It is what members ask an organiser every day, and what Milvao does for them, privately: it finds the right member and introduces both people once they agree.

No. Milvao never joins, reads or posts in your groups. You share a join link in each group, and members who tap it talk to Milvao one to one on your community's business number.

No. By default Milvao matches automatically: once the member confirms their brief, it offers the request to the best-fitting member, one at a time. If you want to pick every match yourself, switch your community to Approve each match in Settings.

It only considers members who have turned on offers, are not paused, offer the requested category and serve the city needed. It ranks them by service and city fit, how often they accept, how quickly they reply, completed introductions and "Did you connect?" answers, with 15% of the score for fairness so the same people aren't always asked.

Milvao moves on to the next best match. A member has 48 hours to reply, and a request goes to at most three members, one at a time. If none of them says yes, the request is handed to your team.

In automatic mode, Milvao hands a request to your team when the brief is unclear, when no member fits, or when three members have been asked without a yes. You can then ask for more detail, pick someone yourself or close the request with a reason.

Requests can be written in English, and in India also in Hinglish, the mix of Hindi and English many members type. Milvao turns them into a short, clear brief that the member confirms before anyone else sees it. Bot replies use the language set for your community.

Only after two yeses. The person asking agrees to share their number for that request, and the matched member accepts that specific introduction. Then each side gets the other's contact privately. Nobody else sees it.

Your community's operators can see requests and briefs on the dashboard. A matched member sees only the brief, not who asked or their exact words, until they accept. Nobody else in your groups sees anything.

Phone numbers are encrypted in the database and masked on the dashboard by default. Join links and profile links are stored only as one-way hashes, and profile links work once and expire after 60 minutes. Each community's data is kept apart from every other community's.

Only to write the brief. Milvao sends the request text, with contact details removed, and your community's list of categories. Your member directory and members' phone numbers are never sent. Matching itself uses Milvao's own ranking rules.

By default, raw message data from WhatsApp is deleted after 7 days and message text after 90 days. Audit and security logs are kept for one year. A member can ask your operators to delete their profile, which also cancels any pending introductions.

No. Members use WhatsApp as they do today. They fill in a short profile through a private link Milvao sends them, and they can update it the same way.

Yes. A member can reply PAUSE to stop offers for a while, RESUME to start again, or STOP to turn them off. Offers are off until a member chooses to receive them.

At most two introduction offers in any seven days, and only for requests that match the skills and cities in their profile. Declining an offer is one tap and has no cost.

No. Members use Milvao for free. The community pays for Milvao, and WhatsApp message charges from Meta are billed separately.

Yes. Milvao sends a fresh private link on WhatsApp whenever they ask, and they can update their name, city, skills, the cities they serve and whether they want offers.

We connect your business number, create join links for two or three of your groups, help onboard your first members and train your operator. At day 30 we review the introductions made with you. The pilot costs ₹4,999.

At the day-30 review we look at the introductions made with you. If you carry on, one community with up to 300 members moves to Starter at ₹2,999 a month. Larger networks move to Growth at ₹6,999 a month for up to 1,000 members. Paying yearly gives two months free. For more than 1,000 members or several communities, talk to us.

No. Meta charges for some WhatsApp Business messages, depending on the type of message and when the member last wrote. Those charges are billed separately from Milvao's price. We estimate them with you during the pilot.

Once your workspace is set up, the owner pays online in Plan and billing, in rupees by UPI, card or net banking. The pilot is one payment for 30 days, and Starter and Growth are paid monthly or yearly. Outside India, Starter is $49 a month ($490 a year) and Growth is $119 a month ($1,190 a year). New to Milvao? Tell us about your community first and we set up your workspace. If you would rather pay against an invoice, write to us.

A member is a person who has joined through one of your links and filled in a profile. Each person counts once, even if they are in several of your groups.

A phone number for your community's business account, two or three groups to start with, and one person to keep an eye on the dashboard. We connect the number, create the join links and train your operator during the pilot.

Yes. Your groups stay as they are. You pin a join link in each one, and members who tap it start a private chat with your business number.

Yes. The owner can invite operators. Starter includes two seats, owner included, and Growth includes five.

Yes. If a member taps links from two groups, Milvao keeps one profile and records both groups. Operators can mark each group membership as verified or removed.

A new number kept only for Milvao, in a WhatsApp Business Account under your community's own Meta business portfolio. It must receive one text message or phone call for Meta's 6-digit code. Once connected, it works through Milvao, not in a WhatsApp app on a phone.

Yes, but only after deleting its account in the WhatsApp or WhatsApp Business app, which removes the chats on that phone. That is why a new number is usually simpler.

Yes, if it can take a voice call. When you add the number in Meta, choose Phone call instead of Text message to get the 6-digit code.

Not at the same time. A number works with one platform at a time. Use a new number for Milvao, or stop using the other platform on that number first and talk to us before connecting it.

Your community. The account sits in your own Meta business portfolio, so the number, its templates and Meta's billing stay with you. Milvao's app only gets access to the account you assign to it, and Meta bills message charges to your account directly.

The community owner, in Settings, WhatsApp number, with a step-by-step guide. It takes about 30 minutes in Meta's business tools. During the pilot, Milvao staff go through it with you, approve Milvao's app for your business and switch the number on once a test reply reaches you.