Acceptable use policy
Last updated 5 November 2026
What Milvao may not be used for, from spam and scraping to misusing a shared contact, and how we enforce the rules and handle reports of misuse.
This policy applies to every community that uses Milvao, to its owners and operators, and to members who use Milvao through their community. It sits alongside our terms of service, which set out the acceptable use rules for communities, and WhatsApp's own business and commerce policies, which apply to every business number.
01What Milvao is for
Milvao helps members of a community ask for help privately and be introduced to another member who agrees to help. Everything in this policy follows from two ideas: people choose what they receive, and contact details are shared only when both people agree.
02Communities and operators must not
- Send spam. Use the business number for bulk promotions, or message members who haven't agreed to hear from the community.
- Onboard people without notice. Add people who haven't chosen to join, or hide from members that Milvao handles their data.
- Misuse contacts. Export, sell, share or reuse members' details for purposes they haven't agreed to, including marketing lists.
- Ask for data you don't need. Use profile questions to collect sensitive data (health, religion, caste, sexual orientation, political views, finances) without a real need and a stated purpose, or ask for government ID numbers, passwords or payment details.
- Get around safeguards. Work around the limits on offers, the consent checks, PAUSE and STOP, or the masking of phone numbers.
- Onboard children. Milvao is for adults. Don't invite anyone under 18.
03Nobody may use Milvao to
- Harass, threaten, bully, deceive or impersonate anyone, or send hateful or sexually explicit content.
- Ask for or offer anything illegal, including services that need a licence the provider doesn't hold, weapons, drugs, gambling, or fake documents.
- Run scams, pyramid schemes or requests designed to collect other members' numbers.
- Misuse a contact shared through an introduction: use it beyond the request it was shared for, add the person to lists or groups without asking, or pass it on.
- Scrape, crawl or copy the dashboard, profile pages or member data by automated means, or resell access to the service.
- Probe or test Milvao's security without following our rules for reporting, try to reach another community's data, or disrupt the service.
04How we enforce it
Milvao is built to make misuse hard: contacts need two yeses, members get at most 2 offers in any 7 days, at most 3 members are asked per request, and every action by operators and staff is recorded. When a rule is broken anyway, we act in proportion:
- Members: a community's operators can remove a member from its groups, and the owner can delete a member's profile, which stops all offers to them.
- Communities and operators: we contact the owner, and where needed lock an account or suspend the workspace. Serious or repeated breaches end the service under our terms.
- Illegal activity: we may report it to the authorities when the law requires or allows it.
Where we can, we explain what was wrong and give a chance to fix it first. We don't read members' messages to look for breaches; we act on reports, security events and patterns such as unusual volumes.
05Report misuse
Members should tell their community's team first, or reply STOP to stop all messages. Anyone can report misuse to hello@milvao.com with “Report” in the subject, including the community name and what happened, without forwarding other people's phone numbers unless needed. Security problems go to hello@milvao.com with “Security” in the subject.