Getting introduction requests
For members. What an introduction request looks like on WhatsApp, what Accept and Decline do, when your number is shared and how to pause requests.
What a request looks like
A WhatsApp message from your community's number: "A member of [community] is looking for help", then a short summary, the service, the city and any details, with Accept and Decline buttons. You won't see who asked until you accept.
Accept or decline
| You tap | What happens |
|---|---|
| Accept | You get the person's name and WhatsApp number. They get yours. Nobody else does |
| Decline | Nothing is shared. Milvao may ask someone else |
| Nothing for 48 hours | The request closes quietly. Nothing is shared |
Tapping late? You'll see "This offer has expired, so nothing was shared."
Reminder
If you haven't answered, you get one reminder about 12 hours before the request closes: "A reminder: this introduction offer closes in about 12 hours." with the same Accept and Decline buttons. There's only one reminder per request, and none after you send PAUSE or STOP.
If the person who asked cancels their request before you answer, you may get a message saying it's closed. Nothing was shared.
"Did you connect?"
Three days after an introduction, we may ask each of you once: "Did you and [name] connect?" Tap Yes, it helped, Yes or Not yet. If the message has no buttons, reply YES or NOT YET. Your answer helps the organisers make better introductions. Only they see it, and you're never asked after STOP.
To get the other person's number again, send /connections. See My requests and connections.
How often
At most 2 requests in 7 days, and only ones that match the services and cities on your profile. Members who were asked less recently are asked first.
Taking a break
- Send PAUSE to stop requests. Any request waiting for your answer is withdrawn.
- Send RESUME to start again.
- Send STOP to turn off all messages. To get requests again later, turn them on in your profile.
See Messages you can send and Your profile.
Something unclear or missing? Tell us