# Getting introduction requests

> For members. What an introduction request looks like on WhatsApp, what Accept and Decline do, when your number is shared and how to pause requests.

Source: https://milvao.com/help/members/receiving-offers · Updated 2026-11-05

## Key takeaways

- You only get requests if you turned them on in your profile and they match what you offer.
- A request shows what someone needs, not who they are.
- Your number is shared only if you tap Accept, and only with that one person.
- You have 48 hours to answer, with one reminder about 12 hours before the end. You get at most 2 requests in 7 days.
- A few days after an introduction, we ask once whether you connected. Only the organisers see your answer.

## What a request looks like

A WhatsApp message from your community's number: "A member of [community] is looking for help", then a short summary, the service, the city and any details, with **Accept** and **Decline** buttons. You won't see who asked until you accept.


## Accept or decline

| You tap | What happens |
|---|---|
| **Accept** | You get the person's name and WhatsApp number. They get yours. Nobody else does |
| **Decline** | Nothing is shared. Milvao may ask someone else |
| Nothing for 48 hours | The request closes quietly. Nothing is shared |

Tapping late? You'll see "This offer has expired, so nothing was shared."

## Reminder

If you haven't answered, you get one reminder about 12 hours before the request closes: "A reminder: this introduction offer closes in about 12 hours." with the same **Accept** and **Decline** buttons. There's only one reminder per request, and none after you send **PAUSE** or **STOP**.

If the person who asked cancels their request before you answer, you may get a message saying it's closed. Nothing was shared.

## "Did you connect?"

Three days after an introduction, we may ask each of you once: "Did you and [name] connect?" Tap **Yes, it helped**, **Yes** or **Not yet**. If the message has no buttons, reply **YES** or **NOT YET**. Your answer helps the organisers make better introductions. Only they see it, and you're never asked after **STOP**.

To get the other person's number again, send **/connections**. See [My requests and connections](/help/members/my-requests-and-connections).

## How often

At most 2 requests in 7 days, and only ones that match the services and cities on your profile. Members who were asked less recently are asked first.

## Taking a break

- Send **PAUSE** to stop requests. Any request waiting for your answer is withdrawn.
- Send **RESUME** to start again.
- Send **STOP** to turn off all messages. To get requests again later, turn them on in your profile.

See [Messages you can send](/help/members/commands) and [Your profile](/help/members/your-profile).