Key takeaways
- A WhatsApp group's participant list tells you who is there, not what anyone does, where they work or whether they want to be contacted.
- Milvao builds the directory from profiles members fill in themselves, after tapping a join link pinned in each group.
- Owners and operators filter by group, city, skill, profile status and who can receive introduction requests. Numbers show only the last 4 digits.
- Your team's directory stays private. If the owner turns on a directory for members, it lists only people who chose to be listed, never with a number.
What a WhatsApp community member directory should hold
Most organisers start with what WhatsApp gives them: the participant list in each group. It shows who joined, but not what anyone does, which city they work in, or whether they are happy to hear from someone else in the community. Organisers who need that build a spreadsheet by hand, which drifts out of date within weeks and puts every number in front of everyone it is shared with.
A directory that helps members find each other answers three questions about each person: what can they help with, where, and are they willing to be asked. The table compares where each answer lives.
| Information | WhatsApp group info | Shared spreadsheet | Milvao member profile |
|---|---|---|---|
| Name and number | Each participant | If someone types it in | Yes, with the number masked on the dashboard |
| What they can help with | No | If your form asks | Up to 10 skills from your community's list |
| City and areas served | No | If your form asks | Home city plus other cities they serve |
| Your own questions | No | Any column you add | Custom profile questions, each with a purpose members can read |
| Willing to be asked | No | Rarely recorded | Off until the member turns introduction requests on |
| Kept current by | Each member's own account | The organiser | The member, in the chat or on a private link |
How members get into the directory
- 1You create a group in Milvao for each WhatsApp group and pin its join link there. The link opens a chat with your community's number with a JOIN code already typed.
- 2A member taps it and presses send, and joins that group in Milvao. Someone who is in three of your groups is still counted once.
- 3Milvao asks for a name, city and skills in the chat, or sends a private profile link that works once, for 60 minutes.
- 4Your profile questions follow, each showing why you ask it. A required question keeps the profile incomplete until it is answered.
- 5The member decides whether to receive introduction requests. It stays off until they turn it on.
Join links can expire after 7, 30 or 90 days, or never, and can be revoked at any time. Anyone who joined from a forwarded link is marked "Joined by link" until an operator verifies them. The Help Center covers groups and join links and verifying members.
Searching the directory as an organiser
The Members page on the operator dashboard lists everyone who joined, newest first. Owners and operators see the same list.
- Search by name, and filter by group, by city (members based there or serving it), by skill and by profile status.
- Filter by whether a member can get introduction requests, and see why not when they can't: not opted in, profile incomplete, paused or stopped.
- Filter by the answer to a choice or yes/no profile question, or find members still missing a required answer.
- Open a member to see their profile, their groups, how they joined, recent activity counts and a consent history that can't be edited.
Filters combine and stay in the page address, so a view such as "active members in Mohali who offer commercial leasing and can get requests" can be bookmarked or sent to a teammate. Message text is not shown on member pages. Every filter is described in the member directory article.
Why phone numbers stay hidden in the directory
A directory that shows every number soon becomes a contact list for anyone with something to sell, and members stop listing what they do. Milvao takes the other approach. Numbers show only their last four digits on every screen, for everyone on your team, the owner included, and they are encrypted when stored. Only the owner can export full numbers, in a CSV download, after giving a reason that is recorded in the activity log.
A number leaves Milvao only as part of an introduction: the member asking allows it for that one request, the member asked accepts, and Milvao checks both choices again just before each contact is sent. WhatsApp's own safety guide makes a related point for Communities, warning admins that @mentioning someone in the announcement group exposes that person's number to the community. More on who sees what.
What members can see
Your team's directory is for organisers and matching, and members never see it. A directory for members is a separate owner setting: hidden, for members signed in to the member portal with a code sent on WhatsApp, or public on your community's mini-site. It lists only members who chose to be listed, with name, headline, city, skills and an approved photo, never a phone number. Pressing Contact there asks that one member, who accepts or declines.
Members can also turn on a public profile page if the owner allows it, and decide separately whether search engines may show it. An existing sheet can be imported as people who haven't joined yet, and the owner can export the member list as a CSV file.
What to prepare before you start
Write your skills and cities lists first. The profiles, the filters and matching all use them, so name skills the way members ask for help rather than by job title. Then add the few profile questions you really need, each with a purpose members can read. You also need a WhatsApp Business number for the community that is not used in the WhatsApp or WhatsApp Business app. See skills and cities and profile questions.
The 30-day pilot costs ₹4,999 and includes join links for two or three groups and help onboarding up to 100 members. After it, Starter is ₹2,999 a month for one community with up to 300 members. See pricing.
Sources
- WhatsApp Communities: Building a safe community (checked 5 November 2026)
Facts about WhatsApp and other services come from the pages listed, on the dates shown, and can change.