Key takeaways
- Email is a channel Milvao runs for you, not a connection to your own email tools. There is nothing to install.
- Each person chooses which alerts arrive by email, separately from WhatsApp.
- No tracking pixels, no remote images, and no phone numbers or member messages in any email.
- Send me a test, in Settings, Notifications, confirms that mail reaches you.
Which email notifications for operators exist
| Who gets it | When | |
|---|---|---|
| Invite to a community | A new operator | When the owner invites them. The link works once and expires after 7 days |
| Password reset | Anyone with a dashboard account | When they ask for one |
| A request needs your team | Owners and operators, on by default | When Milvao hands a request to a person |
| Daily summary | Owners and operators, on by default | 9:00 in your workspace time zone, skipped on quiet days |
| Failed sends and undelivered contacts | Whoever turns them on | When an offer or a contact message fails |
| Problem with your WhatsApp number | Owners, on by default | When Meta flags the number or the connection stops |
| Billing | The owner | Before a renewal, five days before a pilot ends, and when a payment fails |
Payment receipts come from Razorpay or Stripe themselves, as described on Stripe and Razorpay billing.
How the email is sent
Milvao sends mail over SMTP, the standard protocol for email, so it isn't tied to one provider. In production that is Amazon SES, and a test inbox service is used while building and testing. The email provider is listed on Milvao's sub-processors page with its region.
What an email contains, and what it doesn't
- A plain-text version, always, and a simple HTML version built from the same text.
- Links straight to the request or page you need, with the main one shown as a button.
- No tracking pixels, no remote images and no other remote content.
- No member phone numbers and no words from a member's messages, only the short summary members see, counts and links.
- In production, email bodies are never written to logs, because they hold sign-in and dashboard links.
Choosing which emails you get
- 1Open Settings, Notifications.
- 2Under What you get, use the Email switch on each row. Each switch saves straight away.
- 3Click Send me a test and check Recently sent to you for Sent, Skipped or Failed.
Invites, password resets and billing mail aren't optional, because they're needed to use or pay for the account. Your choices apply to one community, so set each one separately if you help run several.
If emails don't arrive
| What you see | What to do |
|---|---|
| Nothing in the inbox | Check spam or promotions, mark Milvao's mail as not spam, and send a test |
| The test shows Failed | Write to hello@milvao.com so the team can check the email service |
| An invite never came | Ask the owner to invite you again, which replaces the old link |
| You'd rather not get email at all | Turn every Email switch off and use WhatsApp alerts instead |
Sources
- Amazon SES Developer Guide: Using the Amazon SES SMTP interface to send email (checked 5 November 2026)
- Milvao Help Center: Notifications by email and WhatsApp (checked 5 November 2026)
- Milvao Help Center: Plan and billing (checked 5 November 2026)
Facts about WhatsApp and other services come from the pages listed, on the dates shown, and can change.