Key takeaways
- Requests work in English and in Hinglish, meaning Hindi or Punjabi typed in English letters.
- Briefs are always written in English, so they match your skill and city names.
- Your team sees the request's language on the Requests list when it isn't English.
- Bot replies are in English. Hindi replies and voice notes are not available yet.
Messages a Hinglish WhatsApp bot should understand
These are illustrations of the kind of message members send and the brief that comes back, assuming the community's lists contain the service and city.
| Member writes | Brief that comes back |
|---|---|
| Mohali mein 1,500 sq ft office chahiye rent pe, koi contact? | Commercial leasing, Mohali. Details: 1,500 sq ft, to rent |
| Koi achha CA bata do, GST filing pending hai. Chandigarh | Accounting, Chandigarh. Details: GST filing |
| Website banwani hai startup ke liye, budget around 50k | Web development, no city needed. Details: budget around 50k |
| Need a photographer for a product shoot next week in Panchkula | Photography, Panchkula. Details: product shoot, next week |
What works today and what doesn't
| Status | |
|---|---|
| Requests in English | Works |
| Requests in Hinglish, alone or mixed with English | Works |
| Hindi in Devanagari or Punjabi in Gurmukhi script | Not supported today. Ask members to type in English letters |
| Milvao's replies to members | English. Hindi is listed as coming later in Settings |
| Voice notes and photos | Not read. Members get a reply asking them to type |
| Commands such as PAUSE, STOP and PROFILE | The English words, sent on their own |
Why the brief is always in English
Matching compares the brief with your community's skill and city lists, and members who are asked may not read Hindi or Punjabi. An English brief keeps one vocabulary for everyone: the service comes from your list, the summary is one neutral English sentence under 140 characters, and details such as size or budget are short English facts. The member checks that English brief before anything happens, so a misunderstanding is caught at the start. More on how the brief is made is on AI request summary.
Where your team sees the language
Each row on the Requests page shows the language when it isn't English, and the request page keeps the member's original words under What they asked, visible only to your team. That helps an operator who steps in to reply in a way the member is comfortable with, using Message member from the request.
Preparing a community for Hinglish requests
- 1Name skills in plain words members would use, such as Accounting and GST rather than an internal code.
- 2Add every city your members ask about, including nearby towns they serve.
- 3Tell members in your pinned post that they can write in Hinglish.
- 4Watch Needs you during the first weeks and correct any brief with Edit brief. The member confirms the corrected version.
Sources
- Milvao Help Center: Asking for an introduction (checked 5 November 2026)
- Milvao Help Center: Community settings (checked 5 November 2026)
- Milvao Help Center: Messages you can send (checked 5 November 2026)
Facts about WhatsApp and other services come from the pages listed, on the dates shown, and can change.