Key takeaways
- Wati and Milvao both use the WhatsApp Business Platform, but for different jobs: Wati for a business talking to customers, Milvao for members meeting each other.
- Wati sends broadcasts and runs a team inbox and chatbots. Milvao does none of these.
- Wati describes no member directory or introductions. That is all Milvao does.
- A Business Platform number works with one platform at a time, so using both means two numbers.
What each does
Milvao
Milvao is built for one conversation: a community member who needs help. They message the community's business number, Milvao writes a brief they confirm, and offers it to a member who provides that service. The helper accepts or declines; on accept, both get each other's number. Members can pause or stop requests at any time, and nobody gets more than 2 offers in 7 days.
Wati
- Wati's home page headline reads "Automate your Conversations" with "Answer every WhatsApp message", and pairs AI agents with a team inbox where people take over. source
- It targets marketing, sales and support teams, with industry pages for eLearning, e-commerce, marketing agencies and healthcare. source
Side by side
| Compared | Milvao | Wati |
|---|---|---|
| Main job | Introductions between members of a community | Customer messaging for marketing, sales and support teams source |
| Broadcasts | None | 15k broadcasts a month on Growth, unlimited on Pro and Business at standard rates source |
| Team inbox | No shared inbox. Operators see requests that need them and can message a member about a request | One team inbox for WhatsApp, Instagram, Messenger, TikTok, web chat and RCS source |
| Chatbots and AI | AI writes only a short brief from the request, after numbers, emails and links are removed | A no-code chatbot builder and Astra AI agents source |
| Member directory and introductions | Profiles, an operator directory, ranked matching, contact shared after two yeses | No member directory, introductions or matching is described on the home page source |
| WhatsApp groups | Never joins or posts in groups; join links bring members to a private chat | WhatsApp Groups need the Business plan and an Official Business Account, with up to 7 external participants per group source |
| Integrations | None beyond the WhatsApp Business Platform | 100+ integrations, including Salesforce, HubSpot, Shopify and Zapier source |
| Price to start | ₹2,999 a month on Starter, after a ₹4,999 pilot | Growth at ₹2,699 a month billed quarterly, with 3 users source |
| Message charges | Meta bills its charges to your WhatsApp Business Account directly | Each plan notes that additional charges apply for template messages source |
Pricing
Pilot: ₹4,999 for 30 days, one payment that doesn't renew, set up with you. Starter: ₹2,999 a month for one community, one business number, up to 300 onboarded members and 2 operator seats. Growth: ₹6,999 a month for up to 1,000 onboarded members and 5 operator seats. Yearly billing gives two months free on both. Larger networks: priced with you. INR prices include GST. Meta bills its WhatsApp message charges to your own WhatsApp Business Account, separately. Members never pay. Details on the pricing page.
- Wati: Growth ₹2,699, Pro ₹5,799 and Business ₹16,799 a month, billed quarterly. source
- Wati: A 7-day free trial with no setup fee. source
- Wati: Additional charges apply for template messages, and an extra WhatsApp number costs ₹2,499 a month. source
Using Wati and Milvao side by side
A business network might use Wati to send event reminders and answer questions from prospective members, and Milvao for introductions between existing members. A WhatsApp Business Platform number works with one platform at a time, so each tool needs its own number. Members would save two business contacts: one for updates, one for asking for introductions.
Milvao doesn't connect to Wati and doesn't share data with it.
Where Milvao is weaker
- Milvao can't send broadcasts, announcements or campaigns.
- Milvao has no shared inbox for customer conversations, no chatbot builder and no integrations.
- Milvao only serves members of a community. It is not a sales or support tool.
- Bot replies are in English only. Starter covers up to 300 onboarded members.
- Milvao is an early-stage product focused on India; staff help connect your number during the pilot.
Which to choose
Choose Wati
You need broadcasts, a team inbox, chatbots or AI agents for customers, or integrations with your CRM or store.
Choose Milvao
Your members need to find and meet each other privately, with consent on both sides.
Choose both
You send regular updates and also want introductions handled, and can run two business numbers.
Sources
- www.wati.io/ (checked 5 November 2026)
- www.wati.io/pricing/ (checked 5 November 2026)
- support.wati.io/en/articles/15957723-how-to-create-and-manage-whatsapp-groups (checked 5 November 2026)
This comparison is based on information Wati publishes, read on the dates shown. It is not a scored hands-on benchmark. Wati is a trademark of its owner. Milvao makes a competing product. Corrections are welcome through our contact page.