# What Milvao emails your team, and how it is sent

> Email notifications for operators and owners are built into Milvao. It emails invites, password resets, alerts when a request needs your team, a 9:00 daily summary and billing mail. Messages go out over SMTP, through Amazon SES in production, as plain text with a simple HTML copy, with no tracking pixels and no remote images. Members hear from Milvao on WhatsApp, not by email.

Source: https://milvao.com/integrations/email-notifications · Updated 2026-11-05

## Key takeaways

- Email is a channel Milvao runs for you, not a connection to your own email tools. There is nothing to install.
- Each person chooses which alerts arrive by email, separately from WhatsApp.
- No tracking pixels, no remote images, and no phone numbers or member messages in any email.
- Send me a test, in Settings, Notifications, confirms that mail reaches you.

## Which email notifications for operators exist

| Email | Who gets it | When |
| --- | --- | --- |
| Invite to a community | A new operator | When the owner invites them. The link works once and expires after 7 days |
| Password reset | Anyone with a dashboard account | When they ask for one |
| A request needs your team | Owners and operators, on by default | When Milvao hands a request to a person |
| Daily summary | Owners and operators, on by default | 9:00 in your workspace time zone, skipped on quiet days |
| Failed sends and undelivered contacts | Whoever turns them on | When an offer or a contact message fails |
| Problem with your WhatsApp number | Owners, on by default | When Meta flags the number or the connection stops |
| Billing | The owner | Before a renewal, five days before a pilot ends, and when a payment fails |

Payment receipts come from Razorpay or Stripe themselves, as described on [Stripe and Razorpay billing](https://milvao.com/integrations/stripe-and-razorpay).

## How the email is sent

Milvao sends mail over SMTP, the standard protocol for email, so it isn't tied to one provider. In production that is Amazon SES, and a test inbox service is used while building and testing. The email provider is listed on Milvao's [sub-processors](https://milvao.com/subprocessors) page with its region.

## What an email contains, and what it doesn't

- A plain-text version, always, and a simple HTML version built from the same text.
- Links straight to the request or page you need, with the main one shown as a button.
- No tracking pixels, no remote images and no other remote content.
- No member phone numbers and no words from a member's messages, only the short summary members see, counts and links.
- In production, email bodies are never written to logs, because they hold sign-in and dashboard links.

## Choosing which emails you get

1. Open Settings, Notifications.
2. Under What you get, use the Email switch on each row. Each switch saves straight away.
3. Click Send me a test and check Recently sent to you for Sent, Skipped or Failed.

Invites, password resets and billing mail aren't optional, because they're needed to use or pay for the account. Your choices apply to one community, so set each one separately if you help run several.

## If emails don't arrive

| What you see | What to do |
| --- | --- |
| Nothing in the inbox | Check spam or promotions, mark Milvao's mail as not spam, and send a test |
| The test shows Failed | Write to hello@milvao.com so the team can check the email service |
| An invite never came | Ask the owner to invite you again, which replaces the old link |
| You'd rather not get email at all | Turn every Email switch off and use WhatsApp alerts instead |

## Frequently asked questions

### Can we send Milvao's emails from our own domain or mail server?

No. Milvao sends from its own email service. There is nothing to connect or configure on your side.

### Does Milvao email our members?

No. Members use WhatsApp only. Email goes to owners, operators and Milvao staff.

### Does Milvao track whether I opened an email?

No. Emails carry no tracking pixels or remote images.

### Can I get alerts by WhatsApp instead?

Yes. Verify your number in Settings, Notifications, then turn on WhatsApp and turn off Email for the alerts you want.

## Sources

- [Amazon SES Developer Guide: Using the Amazon SES SMTP interface to send email](https://docs.aws.amazon.com/ses/latest/dg/send-email-smtp.html) (checked 2026-11-05)
- [Milvao Help Center: Notifications by email and WhatsApp](https://milvao.com/help/team-and-settings/notifications) (checked 2026-11-05)
- [Milvao Help Center: Plan and billing](https://milvao.com/help/team-and-settings/plan-and-billing) (checked 2026-11-05)

## Related pages

- [Community manager alerts](https://milvao.com/features/notifications-and-digests)
- [Sub-processors](https://milvao.com/subprocessors)
- [Security](https://milvao.com/security)
- [Notifications (Help Center)](https://milvao.com/help/team-and-settings/notifications)