# Give Milvao support read-only access

> How owners let the Milvao team view their workspace read only for 1 hour, 24 hours or 7 days, what support can and can't do, and how to end it.

Source: https://milvao.com/help/team-and-settings/support-access · Updated 2026-11-05

## Key takeaways

- Milvao staff can't open your workspace unless the owner grants access in Settings, Support access.
- You choose 1 hour, 24 hours or 7 days, and can end access at any time.
- Support sees what an operator sees, read only. They can't change anything, send messages, or export or delete data.
- Every page support opens is listed for you under What support looked at.

When you ask Milvao for help, it's often quicker if the team can see what you see. Support access lets them open your workspace read only, for as long as you choose.

## Grant access

1. Go to **Settings → Support access**. Only the owner can do this.
2. Under **How long**, pick **1 hour**, **24 hours** or **7 days**.
3. Optionally, say what support should look at.
4. Click **Grant read-only access**.

**Access now** shows **Granted** and the time it ends. **Settings** also shows it in the **Privacy and support** card.

## End access

Click **End access** next to the grant, then confirm. Support loses access right away; anyone viewing is stopped at their next page. Access also ends by itself at the time shown.

## What support can and can't do

| Support can | Support can't |
|---|---|
| Open your pages as an operator would | Change anything: every save, send or invite is blocked |
| See requests, members and settings as operators see them | Export or delete a member's data |
| | Open owner-only settings or change the team |
| | See full phone numbers (they stay masked, as for your team) |

While viewing, support sees a banner saying **Viewing as support, read only** with the time it ends. Each visit lasts at most an hour; after that they start again from Milvao's side, and only while your access is still on.

## See what support looked at

**What support looked at** lists every page support opened, who opened it and when, newest first. It also shows if support tried a change that was blocked. Milvao keeps the same record in its audit log.

## Frequently asked questions

### Do we need to grant access for Milvao to fix our WhatsApp connection?
No. Milvao staff manage connection settings from their own tools. Support access is only for seeing your dashboard the way your team does.

### Can operators grant access?
No. Only the owner can grant or end support access. Operators can see whether it's on.