# Running several chapters under one account

> How an organisation runs several chapters or cohorts on Milvao, sees each chapter's numbers, creates chapters, invites chapter teams and pays once.

Source: https://milvao.com/help/team-and-settings/running-several-chapters · Updated 2026-11-06

## Key takeaways

- An organisation on the Growth plan can run several chapters or cohorts under one account. Each chapter is its own community on Milvao, with its own members, requests and team.
- The organisation dashboard shows each chapter's numbers only (members, requests, introductions and the share that said it helped), never member names, numbers or request text.
- You open a chapter's members and requests only if you are on that chapter's team. Being an organisation owner or admin isn't enough on its own.
- One subscription covers every chapter. The plan's limits apply to each chapter separately, and the plan sets how many chapters you can run.

If your alumni body, founders network or programme runs several chapters or cohorts, each one can be its own community on Milvao, all under one account. The organisation gets a dashboard with every chapter's numbers, one plan that covers them all, and a way to create chapters and invite their teams.

Milvao is turning this on organisation by organisation, on the Growth plan. Write to hello@milvao.com and the Milvao team sets up your organisation, attaches the communities you already run and adds you as its owner. When it is on, **Your organisations** appears at the bottom of the community switcher (top left).

## What a chapter is

A chapter is a full Milvao community. It has:

- its own WhatsApp number, or a number set up for it by the Milvao team
- its own members, groups, join links and profile questions
- its own requests and introductions
- its own team: an owner and operators

Nothing moves between chapters on its own. A member of two chapters has two separate profiles, one in each.

## Who can do what

| | Organisation owner | Organisation admin | Chapter owner or operator |
|---|---|---|---|
| See every chapter's numbers on the organisation dashboard | Yes | Yes | Only if also an organisation owner or admin |
| Open a chapter's members, requests and settings | Only on chapters where they are on the team | Only on chapters where they are on the team | Their own chapter |
| Create a chapter | Yes | No | No |
| Invite a chapter's operators | Yes | Yes | The chapter owner, from **Settings → Team** |
| Invite a chapter's owner | Yes | No | No |

When you create a chapter without naming an owner, you become its owner, so you can open it straight away. Ask a chapter's owner to add you to its team if you need to see its members.

## The organisation dashboard

Open it from the community switcher: **Your organisations → your organisation**. The **Chapters** page shows:

- **Members** across all chapters, and per chapter
- **Requests** confirmed in the last 90 days
- **Introductions** accepted in the last 90 days
- **It helped**: the share of "Did you connect?" answers that said "Yes, it helped". It shows once there are at least 3 answers.

A chapter you are on the team of opens when you select its row. A chapter marked **Numbers only** shows its counts and nothing else.

## Create a chapter

1. On **Chapters**, select **New chapter**.
2. Enter the **Chapter name** and check the **Address** (used in the chapter's links).
3. Leave **Chapter owner's email** empty to own it yourself, or enter the email of the person who will run it. They get an invite by email.
4. Select **Create chapter**.

The new chapter starts on your organisation's plan and time zone. Connect its WhatsApp number from the chapter's **Settings → WhatsApp** as for any community, or ask the Milvao team to set one up.

If **New chapter** is greyed out, every chapter your plan includes is in use. Write to hello@milvao.com to add more.

## Invite a chapter's team

1. On **Chapters**, select **Invite** on the chapter's row.
2. Enter the email address. Organisation owners can also choose **Owner of the chapter**.
3. Select **Send invite**.

The person joins that chapter's team only. Operators count against the chapter's team seats.

## Billing

One subscription covers the whole organisation. It belongs to one chapter, marked **Billing** on the dashboard, and the organisation's owners receive the invoices, made out in the organisation's name.

- Each chapter gets the plan's limits on its own: members, team seats and events a year apply per chapter.
- The plan sets how many chapters the organisation can run. The dashboard shows how many are in use.
- A chapter's **Plan and billing** page shows the organisation's plan and that chapter's own usage. There is nothing to buy there.

See [Plan and billing](/help/team-and-settings/plan-and-billing) for payments, invoices and failed payments.


## Frequently asked questions

### Can an organisation owner read a chapter's members?

Only when they are on that chapter's team. The organisation dashboard shows numbers, never names, phone numbers or request text.

### What happens if a chapter leaves the organisation?

The Milvao team can detach it. It becomes a standalone community with its own plan. Its members, requests and team don't change.

### Can two chapters share one WhatsApp number?

Ask the Milvao team. Each chapter is set up with the number that suits it during onboarding; see [Choosing a number for your community](/help/team-and-settings/choosing-a-number-for-your-community).

### Do members see the organisation?

No. Members see their own chapter by its name, as with any community.