# Export data and the activity log

> How the owner downloads members, introductions and metrics as CSV files, when phone numbers are included, and how to read the workspace activity log.

Source: https://milvao.com/help/team-and-settings/exports-and-activity-log · Updated 2026-11-06

## Key takeaways

- Only the owner can export data or open the activity log. Operators don't see either.
- Members, introductions and metrics download as CSV files that open in Excel or Google Sheets.
- Member exports show only the last 4 digits of each phone number unless the owner ticks Include phone numbers and gives a reason.
- Every export is recorded in the activity log with the number of rows, and the reason when phone numbers were included.
- The activity log shows who did what in the workspace, with filters by person, kind of action and date.

The owner can download the community's data as CSV files and see a record of who did what. Both are under **Settings → Records and exports**. Operators can't open them, and nor can the Milvao team in a read-only support view.

## Export data

Open **Settings → Records and exports → Export data**, or press **Export CSV** at the top of **Members**, **Introductions** or **Metrics**. On **Members** and **Introductions** the button appears once there is something to export, after the first member joins or the first offer is made. Each section has a **Download CSV** button. The file downloads straight away and opens in Excel or Google Sheets.

| Export | What's in it | Choices |
|---|---|---|
| Members | Name, phone (last 4 digits), city, skills, groups, profile status, whether they get offers, the day they joined, and one column for each profile question (named `answer:<key>`) | Group, profile status, and the filters you had on **Members** |
| Introductions | When each offer was made, sent and answered, its state, whether both sides got the numbers, who chose the match, the request summary and both names. No phone numbers | Dates the offer was made, state |
| Metrics | One row per day, then a total: members joined, requests received and confirmed, offers made, accepted, declined, expired and failed, and requests handed to your team | Dates (the last 30 days if you don't pick) |

Dates follow your workspace time zone. Members whose data was deleted are left out of the members file.

### Include phone numbers

Member exports show numbers like `•••• ••4821`. If you need full numbers, for example to move your list to a new chapter's records:

1. In **Members**, tick **Include phone numbers**.
2. Read the note: members gave their number to join your community, not to be added to other lists.
3. Write why you need the numbers, in at least 10 characters.
4. Press **Download CSV**.

The numbers come with the country code (for example `919812345678`). Your reason is saved in the activity log with the export. Keep the file private, use it only for that reason and delete it when you're done.

### Limits

You can download up to 20 exports an hour. A member or introduction export holds up to 50,000 rows.

## The activity log

Open **Settings → Records and exports → Activity log**. It is a table, newest first: **When**, **Who**, **What** (in plain words), **About** (with a link where there is one: a member, a request or your groups) and **Details**.

- **Who:** a person on your team, someone from the Milvao team (marked **Milvao support**), **A member** for choices members make themselves on WhatsApp, their profile link or the member page (joining, pausing offers, accepting an introduction, signing in to the member page, changing who can see them, sending a contact request), **A visitor** for someone who verified their number to contact a member, or **Milvao** for automatic steps.
- **Filters:** **Person**, **Kind of action** (team and sign-in, settings, groups and links, members, requests and introductions, exports, privacy and support access, plan and billing, business number) and **Dates**. Press **Clear** to see everything again.
- **Paging:** 25 lines a page, or 50 or 100 with **Rows per page**. Use the page numbers, **Previous** and **Next** under the table. Click **When** to see the oldest first.

The log never shows message text or phone numbers, because Milvao doesn't record them. For a few actions it shows a short detail, such as the number of rows in an export or a setting that changed.

## Frequently asked questions

### Can an operator export the member list?

No. Exports and the activity log are for the owner only, because they can include members' details.

### Why do phone numbers show only 4 digits?

To protect members. Tick **Include phone numbers** and give a reason when you really need full numbers.

### Does the Milvao team see our exports?

The Milvao team doesn't get a copy of your files. Like every action, each export is recorded in the audit trail, which Milvao keeps for security.

### Can I undo something I see in the activity log?

The log is a record only. To change something back, go to the page it links to, for example the member or the request.