# Your reputation and the Trusted helper mark

> For members. See the thank-yous you received, choose which notes show on your profile, and how the Trusted helper mark is earned and renewed.

Source: https://milvao.com/help/members/your-reputation · Updated 2026-11-06

## Key takeaways

- Your reputation is counts from people you helped, never a score or an average.
- Nothing shows on your profile or in the directory until 3 people said you helped.
- You read every thank-you note. A note shows on your profile only if the writer allowed it and you switch it on.
- The Trusted helper mark comes from helping at least 5 people in the last 12 months, with at least 4 in 5 saying it helped.

When someone you were introduced to says it helped, they can say what stood out and thank you. It shows as counts, such as "Helped 12 people · Quick to respond (8) · Really knew the subject (6)".

## Where to see it

Open the member portal and go to **Profile**. The **Your reputation** card shows how many people said you helped, what stood out, and every thank-you you received. Only you see the notes. When you're inside your WhatsApp chat window, Milvao also sends you a message when someone thanks you.

## Testimonials

If the writer allowed it, a note has a **Show on my profile** switch. Turn it on to show it on your public profile and in your community, with the writer's first name. At most 3 show. Turn it off at any time. The writer can also take it down.

## The Trusted helper mark

You earn the mark when, in the last 12 months, at least 5 people you helped answered "Did you connect?" and at least 4 in 5 of them said it helped. It shows beside the Verified mark. Because it looks at the last 12 months, it renews itself while you keep helping. Your community can switch the mark off.


## Hide it

Use **Show my count on my public profile** on the Kudos card, or **Show my reputation** on the Your reputation card. Off hides your counts, testimonials and the mark from your public profile, the member directory, the community's directory on milvao.com and partner communities. Your organisers still see them.

## Frequently asked questions

### Can someone give me a bad rating?
No. There are no ratings or scores. If an introduction didn't work out, the other person can tell the organisers privately. That never appears on your profile.

### Is this in my data export?
Yes. Thank-yous you received are in your export, without the writer's name. See [Your data](/help/members/your-data).