# Thanking someone who helped you

> For members. After an introduction helped, say what stood out and leave a short thank-you note. Or tell your organisers privately if something went wrong.

Source: https://milvao.com/help/members/thanking-a-helper · Updated 2026-11-06

## Key takeaways

- After you answer **Yes, it helped**, you can pick up to 2 things that stood out and write a short note. Both are optional.
- The person who helped always reads your note. It appears on their profile only if you allow it and they approve it.
- There are no stars or scores. Profiles show counts, such as "Quick to respond (8)".
- If an introduction didn't work out, you can tell your organisers privately what went wrong. The other person is never told.

Some communities let you thank the person who helped you. It takes a few seconds and helps them build a good name in the community. If you don't see these questions, your community doesn't use them.

## On WhatsApp

A few days after an introduction, Milvao asks **Did you and <name> connect?**

1. Tap **Yes, it helped**.
2. Pick what stood out: **Quick to respond**, **Really knew the subject**, **Generous with time** or **Followed through**. You can add a second one, or tap **That's all**. Tap **Skip** if you'd rather not.
3. Type a short thank-you note in your next message, or tap **Skip**. Numbers, emails and links are taken out.
4. Choose whether the note may appear on their profile: **Yes, if they agree** or **Keep it private**.

## In the member portal

Open **Connections**. Under a connection you asked for, tap **Thank <name>**, tick up to 2 things that stood out, add a note if you like, and tap **Send thank-you**. Saving also tells your organisers the introduction helped. You can change it later with **Edit thank-you**.

## Who sees what

| | The person who helped | Your organisers | Other members and visitors |
|---|---|---|---|
| What stood out | ✓ | ✓, as counts | ✓, as counts, once 3 people said they helped |
| Your note | ✓ | ✗ | Only if you allowed it and they approved it, with your first name |
| A "Something went wrong?" answer | ✗ | ✓ | ✗ |

To take a note off their profile, open **Connections** and tap **Remove from profile**. They can still read it.

## If something went wrong

After you answer **Not yet**, Milvao may ask **Did something go wrong?** You can pick **Didn't reply**, **Not as described**, **Made me uncomfortable** or **Other**, or **Nothing went wrong**. In the portal, tap **Something went wrong?** under the connection.

Only your organisers see your answer. The other person isn't told. **Made me uncomfortable** goes to the organisers straight away. If you feel unsafe, also use **Block** on the connection.

## Frequently asked questions

### Can I thank someone twice?
One thank-you per introduction. You can edit it in **Connections**.

### Can I give a low rating?
No. There are no ratings, only thank-yous. Problems go privately to your organisers.

### Is my thank-you in my data?
Yes. Thank-yous and answers you wrote are in your data export, and deleting your data removes them. See [Your data](/help/members/your-data).