# Messages you can send

> For members. Send HELP or /menu on WhatsApp for a menu of your options, or type a command like /photo, /requests, /connections, PAUSE or STOP.

Source: https://milvao.com/help/members/commands · Updated 2026-11-06

## Key takeaways

- HELP or /menu opens a menu with only the options that apply to you. Tap Menu, then tap an option.
- Every command works typed plainly or with a slash, in capitals or not, for example HELP, help or /help.
- /commands sends the full list of commands as a message.
- PAUSE stops introduction requests for now, RESUME starts them again, and STOP turns off messages.

Send **HELP** (or **MENU**, **/help**, **/menu**) to your community's WhatsApp number. You get a short message with a **Menu** button. Tap it to see your options and tap one. It works the same as typing the command.

## The menu

The menu shows only what applies to you right now, up to 10 options:

| Option | When you see it | Same as typing |
|---|---|---|
| **Update my profile** | Always | /profile |
| **Add a profile photo** or **Change my photo** | Always | /photo |
| **Answer missing questions** or **Review my answers** | If your community asks profile questions in the chat | /questions |
| **Ask for an introduction** | Always. Explains how to ask | |
| **My requests** | If you have a request that's still open | /requests |
| **My connections** | If you've been introduced to someone | /connections |
| **Pause offers** or **Resume offers** | If introduction offers are on (or paused) | /pause, /resume |
| **My data** | Always | /mydata |
| **Delete my data** | Always | /delete my data |
| **Stop all messages** | Until you've sent STOP | /stop |

## Commands you can type

Send one of these on its own. Capital letters and the slash don't matter: **PHOTO**, **photo** and **/photo** all work.

| Send | What it does |
|---|---|
| **HELP**, **MENU** | Opens the menu |
| **/commands** | Sends this list as a message |
| **PROFILE** | Sends a new link to edit your profile. As a guest, the link to join: saving the profile makes you a member |
| **/photo** | Add or change your profile photo: send a picture next. See [Your profile](/help/members/your-profile) |
| **/photo remove** | Removes your profile photo |
| **/questions** | Answers your community's profile questions in the chat (missing ones first) |
| **ANSWERS** | Goes through all your answers, one at a time, so you can change them |
| **SKIP** | Leaves an optional profile question blank while you're answering them |
| **/requests** | Your open requests, with a button to cancel. See [My requests and connections](/help/members/my-requests-and-connections) |
| **/connections** | People you were introduced to, with their contact again |
| **PAUSE** | Stops introduction requests and withdraws any you haven't answered |
| **RESUME** | Starts requests again, if they're turned on in your profile |
| **STOP** (or **UNSUBSCRIBE**) | Turns off requests and other messages from the community |
| **MY DATA** (or **/mydata**) | Asks the organisers for a copy of your data |
| **DELETE MY DATA** | Asks the organisers to delete your data (you confirm first) |

To ask for an introduction, just describe what you need. See [Asking for an introduction](/help/members/asking-for-an-introduction).

## What you'll get back

**PROFILE**: "Here's your profile link: [link] It works for 60 minutes, once."

**PAUSE**: "Offers are paused. Any offer waiting for you has been withdrawn. Reply RESUME when you want them again."

**RESUME**: "Offers are back on. We'll only send ones that match your profile." If you never turned requests on, you get a profile link to do that instead.

**STOP**: "Done. You won't get offers or other messages from us. If you message us later, we'll still answer. To get offers again, turn them on in your profile."

## Good to know

- Send the command on its own. "Please stop" is read as a normal message, not as STOP.
- PAUSE is for a break. STOP is for longer. After STOP, RESUME isn't enough: turn requests on again in your profile. See [Your profile](/help/members/your-profile).
- Milvao reads text, and pictures right after **/photo**. A document gets: "Sorry, I can only read text messages. Please type your message instead." A picture sent without **/photo** first gets a reminder to send **/photo**.
- An old button or menu may reply "That button isn't active any more." Send HELP for a fresh menu.
- Introductions already made can't be undone by PAUSE or STOP.
- For MY DATA and DELETE MY DATA, see [Your data](/help/members/your-data).

## Frequently asked questions

### Why don't I see every option in the menu?
The menu shows only what you can use right now. For example, **My requests** appears only while you have an open request, and **Resume offers** replaces **Pause offers** after you pause. **/commands** always lists everything.

### Does the menu work if I haven't messaged in a while?
Yes. The menu is a reply to your message, so it arrives right away whenever you send HELP.