# Signing in and your password

> How to sign in to the Milvao dashboard, reset a forgotten password, switch between communities and sign out, plus what to do when sign-in fails.

Source: https://milvao.com/help/getting-started/sign-in-and-password · Updated 2026-11-05

## Key takeaways

- Sign in at app.milvao.com with your email and password, plus a code if two-factor sign-in is on.
- Forgot your password? Click Forgot it? on the sign-in page. The reset link works for one hour.
- Resetting your password signs you out everywhere else.
- If you help run several communities, switch between them from the top of the sidebar.

Your team signs in to the Milvao dashboard with an email and password. Members never sign in: they use WhatsApp and a private profile link instead.

## Sign in

1. Go to **app.milvao.com**.
2. Enter your **Email** and **Password**.
3. Wait a second for the quick browser check (Cloudflare Turnstile) to finish, then click **Sign in**.
4. If two-factor sign-in is on, enter the 6-digit code from your authenticator app and click **Verify**. See [Two-factor sign-in](/help/getting-started/two-factor-sign-in).

You land on the **Overview** page of your community. You stay signed in on that browser for 14 days, renewed while you keep using it.

## Reset a forgotten password

1. On the sign-in page, click **Forgot it?** next to **Password**.
2. Enter your email and click **Send reset link**.
3. You see **Check your email**. For your privacy, this message is the same whether or not an account exists for that email.
4. Open the email **Reset your Milvao password** and click the link. It works for one hour.
5. Enter a **New password** (at least 10 characters), type it again in **Confirm password** and click **Save password**.
6. You're taken to the sign-in page. Sign in with the new password.

Saving a new password signs you out on every other device.

## Switch between communities

If you help run more than one community, click the community name at the top of the sidebar. **Your communities** lists every workspace you belong to. Pick one to open its **Overview**.

## Light or dark mode

Milvao follows your device's light or dark setting by default. To choose yourself, click the sun or moon icon at the top of the sidebar (or your name at the bottom of the sidebar), then pick **Light**, **Dark** or **System**. The choice is saved in this browser. The sign-in pages have the same menu.

## Sign out

Click your name at the bottom of the sidebar, then **Sign out**.

## Troubleshooting

| What happens | What to do |
|---|---|
| **Please wait a moment while we check your browser, then try again.** | The browser check hasn't finished. Wait a second and click **Sign in** again. If it keeps happening, reload the page or allow Cloudflare in your content blocker |
| An error says your email or password is wrong | Check for typing errors and caps lock. If you're not sure of the password, reset it |
| You're asked to wait after several tries | Milvao briefly slows repeated sign-in attempts to protect accounts. Wait a minute and try again |
| **No workspace yet** | You're signed in, but not part of any community. Ask your community's owner for an invite |
| **This account has been suspended. Contact hello@milvao.com.** | Milvao has suspended the account. Email hello@milvao.com |
| The reset link says it has expired | Reset links work for one hour and once. Ask for a new one |
| No reset email arrives | Check spam. Make sure you typed the email your invite was sent to |
| **This reset link is incomplete.** | The link was cut off when copied. Open it from the email again, or ask for a new one |

## Frequently asked questions

### Can I change my email address?
Not from the dashboard yet. Ask your community's owner to invite your new address, then sign in with it.

### Can I stay signed in on a shared computer?
Avoid it. Sign out when you finish, because the dashboard shows member profiles.