# Accept your invite

> Milvao accounts are by invitation. Open the invite link in your email, choose a password, and you land on your community's Overview page.

Source: https://milvao.com/help/getting-started/accept-your-invite · Updated 2026-11-06

## Key takeaways

- You can only create a Milvao account from an invite sent to your email, by Milvao staff (for owners) or by your community's owner (for operators).
- Invite links work once and expire after 7 days.
- Create your account with the same email address the invite was sent to.
- Already have a Milvao account? Sign in first, then open the invite link again and click Join.

Milvao is invitation-only. The owner of a community gets an invite from Milvao staff when the workspace is created, and operators get an invite from the owner. The invite creates your account and adds you to that community in one step.

## Accept an invite

1. Open the email with the subject **You're invited to [community name] on Milvao** and click the link. The email says whether you're invited as the owner or as an operator.
2. The page shows **Join [community name]**, your role and the email address the invite is for.
3. Enter **Your name**.
4. Enter a password in **Choose a password** (at least 10 characters) and type it again in **Confirm password**.
5. Wait a second for the quick browser check to finish (see below), then click **Create account and join**.
6. You land on your community's **Overview** page. If you're the owner, its setup checklist shows what to do next. See [Pilot setup checklist](/help/getting-started/pilot-setup-checklist).

Your email address is confirmed by accepting the invite, so there's no separate confirmation email.

> [!TIP]
> Turn on two-factor sign-in once you're in. It takes two minutes. See [Two-factor sign-in](/help/getting-started/two-factor-sign-in).

## If you already have a Milvao account

This happens when you help run more than one community.

1. On the invite page, click **Sign in** under the form.
2. Sign in with the email the invite was sent to. You come back to the invite page.
3. Click **Join [community name]**.

You can then move between your communities with the switcher at the top of the sidebar. See [Signing in and your password](/help/getting-started/sign-in-and-password).

## The browser check

The invite page, sign-in and password reset use Cloudflare Turnstile, a quiet check that you're a person and not a bot. You usually don't have to do anything. The **Create account and join** button stays disabled until the check finishes. If it doesn't finish, reload the page, or try another browser or turn off a strict content blocker for app.milvao.com.

## Troubleshooting

| What you see | What it means | What to do |
|---|---|---|
| **This invite has expired** | The link is older than 7 days, was already used, or was revoked | Ask whoever invited you to send a new one |
| **You already have an account. Sign in, then open this link again.** | An account exists for this email | Click **Sign in**, then open the invite link again |
| **You're signed in as [email]. Sign out and sign in as [invited email] to accept.** | You're signed in with a different email | Sign out from your name in the sidebar, then open the link again |
| **The passwords don't match.** | The two password fields differ | Type the same password in both |
| **Milvao accounts are by invitation.** | No open invite exists for that email | Check you're using the invited email, or ask for a new invite |

## Frequently asked questions

### My invite says it has expired
Invites work for 7 days and only once. If you're an operator, ask your community's owner to invite you again from **Settings → Team**. If you're the owner, reply to your onboarding email and Milvao staff will send a new one.

### Can I use a different email from the one invited?
No. The account must use the invited address. Ask for a new invite to the email you want to use.

### Can I sign up without an invite?
To join a community that already uses Milvao, you need its invite. To set up a new community, use the pilot form or the waitlist on milvao.com.

### I lost the invite email
Check your spam folder for an email from Milvao. If it isn't there, ask for a new invite. Inviting the same email again replaces the old invite.