# Nudges to fill gaps

> Once a month, Milvao can ask members who opted in whether they offer a service that keeps going unmatched. Yes adds the skill to their profile.

Source: https://milvao.com/help/community/gap-nudges · Updated 2026-11-06

## Key takeaways

- Nudges use the same gaps as recruiting suggestions, category and city pairs that went unmatched 2 or more times in the last 30 days.
- Only members who turned nudges on themselves are asked, and only if they don't list that skill and live in or serve that city.
- Each member gets at most one nudge a month, and you choose how many members are asked per gap.
- Members tap Yes, add it, Not me or Stop these nudges. Yes adds the skill to their profile, and Metrics counts it.
- The message names only the service, city and count. Never who asked or what they wrote.

When requests for the same kind of help keep going unmatched, some of your members may offer it without having said so. **Nudges to fill gaps** ask them, once a month at most, and add the skill to their profile when they say yes.

Milvao is turning this on community by community. If you don't see **Nudges to fill gaps** in **Settings, Workspace**, it isn't switched on for your community yet.

## Switch it on

1. Open **Settings, Workspace** and find **Nudges to fill gaps**.
2. Switch on **Send nudges to members who opted in** (owners only).
3. Pick **Members asked per gap each month**: up to 3, 5, 10 or 20.
4. Click **Save nudges**.

The card shows a **Preview** of the exact message, filled with your biggest gap right now, and **Gaps right now** with how many opted-in members could be asked about each.

## Who gets a nudge

A member is asked only when all of these are true:

| Rule | Why |
|---|---|
| They turned nudges on themselves | Nudges are off for every member until they choose otherwise |
| Their profile is complete and introduction requests are on, not paused or stopped | So a yes leads to real introductions |
| They don't list the skill yet and have room for one more | There's nothing to ask otherwise |
| They live in or serve the gap's city (any city when the requests named none) | So the skill helps where it's needed |
| They weren't nudged in the last 25 days and never said Not me to that skill | At most one a month, never the same question twice |

Members turn nudges on in their member page or by sending **/nudges on**. See [Nudges to fill gaps](/help/members/gap-nudges) for what they see.

## When nudges go out

In the first 7 days of each month, between 10:00 and 20:00 India time. A gap is a category and city pair from your [recruiting suggestions](/help/community/recruiting-suggestions): 2 or more confirmed requests in the last 30 days that ended with **No member fits** or **3 asked**. The category must be on your skills list, and the city on your cities list. Biggest gaps go first.

When a member adds the skill through a nudge after the last unmatched request, that gap is marked **Being filled** and nobody else is asked about it until a new request goes unmatched.

Inside a member's 24-hour WhatsApp window, the nudge goes out with buttons. Outside it, Milvao needs the optional **Nudge to fill a gap** template approved on your number. Until then, only members who messaged in the last 24 hours get one, and the others get another chance later that week.

## What members can answer

- **Yes, add it**: the skill is added to their profile, with a **Remove it** button in case of a mistake.
- **Not me**: nothing changes, and they're not asked about that skill again.
- **Stop these nudges**: nudges are turned off for them.

## See how it's going

**Metrics** shows **Nudges to fill gaps** for the dates you pick: sent, skill added, Not me, stopped and no answer yet. Settings shows this month's totals. Answers are counts only.

## Frequently asked questions

### Does Milvao tell members who asked?
No. The message names the service, the city and how many times it was asked. Never names, numbers or what anyone wrote.

### Can we nudge members who haven't opted in?
No. Use [recruiting suggestions](/help/community/recruiting-suggestions) to invite new people, or ask members in your group to turn nudges on.