# Community manager tools for the person who runs the groups

> Community manager tools for WhatsApp are usually broadcast and scheduling apps. Milvao covers a different part of the job: the introductions members keep asking you for. Members send requests to the community's number, Milvao asks the right member, and you step in only when a request needs a person. You never hold members' numbers, and an alert tells you when something is waiting.

Source: https://milvao.com/for/community-managers · Updated 2026-11-05

## Key takeaways

- Milvao takes over forwarding numbers, chasing replies and remembering who does what.
- You still handle unclear requests, verification, the skills list and members who need a human.
- Alerts by email or WhatsApp, plus a 9:00 daily summary, mean you don't watch the dashboard.
- Operators can do the daily work; the owner alone changes matching mode, the team and the WhatsApp number.

## What community manager tools usually miss

A community manager's phone fills with private messages: "Do you know a good CA?", "Can you connect me with someone in logistics?", "Who was that designer from last month?" Each one means remembering who does what, asking that person, waiting, then forwarding two numbers. It is the most valued part of the job and the least visible, and it stops whenever the manager is on leave.

Broadcast tools and group moderation apps don't touch this work. Milvao is built for exactly this part and nothing else.

## What changes in your week

| Task | Before | With Milvao |
| --- | --- | --- |
| A member asks you for a contact | You think of someone, message them, wait, forward numbers | The member messages the community number; Milvao asks the best fit |
| Nobody replies | You chase or try someone else | Milvao asks the next member after a decline or 48 hours, up to three |
| Holding members' numbers | On your personal phone | Masked on the dashboard; shared only between the two members |
| Knowing who does what | In your head or a spreadsheet | Member profiles with skills and cities, filterable |
| Showing your work | Hard to count | The Metrics page counts requests and introductions for any dates |

## Your day with Milvao

1. At 9:00 the daily summary email lists new requests, offers, introductions, new members and anything waiting for your team.
2. When a request needs a person, you get an alert by email or, once your number is verified, on WhatsApp from the community's number.
3. Open the request under Needs you. Read the reason, then correct the brief, message the member, offer it to a suggested member, or close it with a note.
4. Between requests, verify new members who joined by link and add any skill that requests keep asking for.

Alerts and summaries never contain a member's number or the words of their message. See [notifications](https://milvao.com/help/team-and-settings/notifications).

## What you can do and what the owner decides

Most community managers work as operators. Operators run groups and join links, verify and remove members, manage skills and cities, and work on every request and introduction. The owner alone changes the matching mode, community details, the team and the WhatsApp number, and completes members' data requests. Starter includes two seats, owner included.

When you leave or hand over, the owner removes your access in Settings and invites the next person. The history of what you did stays, and you never had members' numbers to hand back. See [roles and your team](https://milvao.com/help/team-and-settings/roles-and-team).

## What stays with you

- Requests Milvao can't read, still unclear after one question, or with no member who fits.
- Deciding who belongs: verifying and removing members.
- Keeping the skills and cities lists in step with what members ask for.
- Announcements, events and group moderation, which Milvao doesn't do.

## Frequently asked questions

### Will I still get private messages asking for introductions?

Some, at first. Point members to the join link and the community number. Once they have used it, most prefer it, because the request reaches someone who fits without waiting for you.

### Can I see a member's number if I need to call them?

Not on the dashboard, which shows only the last 4 digits. You can write to the member from a request with Message member, from the community's number. Only the owner can export full numbers, in a CSV download, after giving a reason that is recorded in the activity log.

### Can I choose who gets asked?

Yes. On any request with no offer waiting, you can pick a member from up to five suggestions. If the owner switches to Approve each match, nobody is asked until an operator picks.

## Sources

- [Milvao Help Center: Roles and your team](https://milvao.com/help/team-and-settings/roles-and-team) (checked 2026-11-05)
- [Milvao Help Center: Notifications by email and WhatsApp](https://milvao.com/help/team-and-settings/notifications) (checked 2026-11-05)
- [Milvao Help Center: Review a request and choose who to ask](https://milvao.com/help/requests/reviewing-requests) (checked 2026-11-05)

## Related pages

- [Operator dashboard](https://milvao.com/operator-dashboard)
- [Automatic member matching](https://milvao.com/features/automatic-matching)
- [WhatsApp community management software](https://milvao.com/whatsapp-community-management-software)
- [Milvao for business associations](https://milvao.com/for/business-associations)